Responsible Gambling Support

Take a break through support

If you need to stop gambling, email [email protected] and ask for self-exclusion. Your account is then shut as soon as practicable. Tell us about any other accounts you hold with us and do not open new ones. We will make reasonable efforts to prevent new accounts, but you remain responsible for not creating them.

Find independent help

GamCare provides consultation, advice and practical help with the social effects of gambling.

Gamblers Anonymous is a fellowship whose members work on their own gambling problems and support other people affected by compulsive gambling.

Gambling Therapy provides support and counselling for people affected by gambling.

These services can also help when you are concerned about the effect of someone else's gambling. Gambling problems may have social and financial effects on the person playing and on people close to them.

Notice changes early

Consider how honestly you would answer these questions:

• Is gambling keeping you away from work or school?
• Do you gamble alone for long stretches or mainly to escape boredom?
• Have family or friends criticized your gambling?
• Have you lost interest in people or activities that used to matter to you?
• Have you hidden how much time or money you spend, or borrowed, stolen or lied to fund gambling or debts?
• Do you keep playing until the money is gone, then try to recover a loss straight away?
• Do arguments, frustration, disappointment or feeling desperate trigger an urge to gamble?

If most of your answers are yes, gambling may be causing a problem. Contact one of the organizations above for advice and support.

Keep gambling as leisure

Treat gambling as entertainment, not a source of income. Use only spare money that you can afford to risk. Keep track of both the time spent and the amount wagered, and do not try to chase a loss. Another opportunity to play does not make an immediate recovery necessary.

Do not treat money set aside for gambling as unavailable for anything else. If play stops feeling like leisure or begins to affect your finances, relationships, work or studies, step away and seek support. Taking a break is available whenever you feel you need one.

Protect minors at home

Registration by anyone under 18 is prohibited. Winnings obtained by an underage player are cancelled.

When a device is shared with children or anyone who is not allowed to register and bet, parental-control and filtering software can restrict access to gambling content. Net Nanny is one example of such software.